World of Warcraft (en) Forums -> 02/07 Instance Capacity Update

Slorkuz

Blizzard Poster

0. 02/07 Instance Capacity Update 07/02/2009 09:41:27 AM PDT

Update 27/07:

More information on this topic can now be found in the following thread:
http://forums.wow-europe.com/thread.html?topicId=10222123450&sid=1

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Original message:

We are aware of the concerns regarding situations where players are unable to zone into an instance due to an instance limit being hit, which results in a message stating that additional instances cannot be launched. This limit was implemented as a short-term solution to preserve the gameplay for players who are already in an instance and to prevent numerous issues that can happen when too many instances are active at the same time, but we are currently working on better solutions to ensure that players can get into instances when they want to.

As one of the solutions to this situation, we are in the process of modifying our hardware setup to allow for more instances to be active without negatively impacting the performance of these instances. Once this hardware reconfiguration is complete, we expect to see a noticeable reduction in the number of players hitting the instance limit. However, this improvement to the hardware is a complicated and delicate process that will also require extensive testing before it can be fully implemented, so it may be some time before the updates can be completed. We would like to assure you that this issue currently a top priority for us, and we are working on resolving it as quickly as possible.

Further information and updates regarding this will be provided as we make progress in this process. Thank you for your patience during this time.

[ Post edited by Wryxian ]

Community Team - English - ♪～ (￣。￣ ) . . . Can't keep my eyes from the circling skies, tongue-tied and twisted just an earth-bound misfit - I

Kleptic

< Delirium >

Zenedar

1. Re: 02/07 Instance Capacity Update 07/02/2009 10:02:56 AM PDT

Awesome news.

Kleptic - 80 Rogue, Valo - 80 Warrior, Lylian - 80 Death Knight, Nuthut - 70 Paladin (Belf qq)

-Nobody messes with Adam We...

Dímina

Alonsus

2. Re: 02/07 Instance Capacity Update 07/02/2009 10:35:12 AM PDT

I love you.

Attractive Legs!! Mon nom nom!

[ Post edited by Dímina ]

-The Hollywood Vampire!
(http://www.wowwiki.com/Coven_of_the_Blue_Panda)

Sagart

< Know Your Enemy >

Draenor

3. Re: 02/07 Instance Capacity Update 07/02/2009 11:04:21 AM PDT

Good to hear this is being worked on, it's only going to get worse in 3.2 when everyone wants to do heroics. Would it be possible to implement a queue system kinda like the Battlegrounds, so that we just have to enter an instance portal once, rather than run backwards and forwards for ages hoping to get lucky when a space opens up? Would be very nice indeed to just be able to sit in a queue, preferably with some kind of queue position indicator (like when the server is full) so we can tell how long we may have to wait.

"The Werner Connection"

Krodarksabre

< Sabre Consortium >

Hellscream

4. Re: 02/07 Instance Capacity Update 07/02/2009 11:42:20 AM PDT

all i can say is...
...
...
...
...
...finally...

Do you know where you are?
You're in the jungle baby!
You're gonna die!

Pròf

< Redefine >

Onyxia

5. Re: 02/07 Instance Capacity Update 07/02/2009 01:18:58 PM PDT

Good to hear.
Now while installing new hardware, get some new server shards for new realms!!

Madhâwk

Eonar

6. Re: 02/07 Instance Capacity Update 07/02/2009 02:03:09 PM PDT

Why wasn't this TOP PRIORITY 6 months ago?

Brawlbeard

Magtheridon

7. Re: 02/07 Instance Capacity Update 07/02/2009 02:44:35 PM PDT

Wow, I'm a happy Dwarf.

Vardaine

< Judgement Day >

Wildhammer

8. Re: 02/07 Instance Capacity Update 07/02/2009 02:44:36 PM PDT

Q u o t e:
Why wasn't this TOP PRIORITY 6 months ago?

"just because..."

Can't you just be happy that they are working on this issue now instead of searching for yet another thing to flame Blizzard on?

Awesome news, way to go blizzard!!!! :-D

Q u o t e:
All my 60-70 alts are dressed in various clown suits from Outland.

- Wryxian

Neurossa

Eonar

9. Re: 02/07 Instance Capacity Update 07/02/2009 03:55:25 PM PDT

This is good news, at least sorta. What worries me is that you call the 9 months that this problem has existed a "short term solution" :/ So if 9 months is a "short term " then how long will it take you get the new hardware set up? Over a year?

And what is starting to piss me off is the attitude you have shown toward your paying customers during these 9 months, all Blizz have said is the normal "Thank you for your patience during this time" jargon.

This is situation has beem like if you bought a car and was told when you can drive with it or not.

How about doing the right thing and show your paying customers some gesture of goodwill for this problem, which has been caused only by the slowness of you guys at Blizzard in adding new hardware to match the amount of paying customers you have?

Myrdraugen

< Norse Elites >

Stormreaver

10. Re: 02/07 Instance Capacity Update 07/02/2009 08:28:11 PM PDT

Finally..

but some compensation would be great, 3-5 days free extra play time?
In vanilla Blizzard did care and was handing out free playtime whenever a major problem prevented the playerbase to play the game. But now it has changed im afraid, too bad.

testing? Copy the setup from the other servers and make it the same, no long term testing needed and problem is solved.

Tanking gets you healed!

Fengal

< Nog >

Eonar

11. Re: 02/07 Instance Capacity Update 07/02/2009 08:59:17 PM PDT

Q u o t e:
Good to hear this is being worked on, it's only going to get worse in 3.2 when everyone wants to do heroics. Would it be possible to implement a queue system kinda like the Battlegrounds, so that we just have to enter an instance portal once, rather than run backwards and forwards for ages hoping to get lucky when a space opens up? Would be very nice indeed to just be able to sit in a queue, preferably with some kind of queue position indicator (like when the server is full) so we can tell how long we may have to wait.

This is a very good idea! =) I suggest you post this idea on the "suggestions"-forum!

Fengal Rockhammer, son of Whulfghar.

Purnissa

< FourEcks >

Bloodhoof

12. Re: 02/07 Instance Capacity Update 07/03/2009 02:20:46 AM PDT

Q u o t e:
Good to hear this is being worked on, it's only going to get worse in 3.2 when everyone wants to do heroics. Would it be possible to implement a queue system kinda like the Battlegrounds, so that we just have to enter an instance portal once, rather than run backwards and forwards for ages hoping to get lucky when a space opens up? Would be very nice indeed to just be able to sit in a queue, preferably with some kind of queue position indicator (like when the server is full) so we can tell how long we may have to wait.

Indeed, that'd also force people to patiently wait in line, rather than jumping through the portal as frequently as possible to get in sooner than the group already waiting an hour...

Wentsworth

< Barclays >

Dragonblight

13. Re: 02/07 Instance Capacity Update 07/03/2009 02:51:36 AM PDT

Q u o t e:
This is good news, at least sorta. What worries me is that you call the 9 months that this problem has existed a "short term solution" :/ So if 9 months is a "short term " then how long will it take you get the new hardware set up? Over a year?

And what is starting to piss me off is the attitude you have shown toward your paying customers during these 9 months, all Blizz have said is the normal "Thank you for your patience during this time" jargon.

This is situation has beem like if you bought a car and was told when you can drive with it or not.

How about doing the right thing and show your paying customers some gesture of goodwill for this problem, which has been caused only by the slowness of you guys at Blizzard in adding new hardware to match the amount of paying customers you have?

Too right.

I'm glad they're working on it, but quite concerning that it took them this long. They're more than happy to roll out all sorts of services that we have to pay for, but they seemingly are happy to neglect persistent in-game issues.

Dresaria

< Neighbourhorde Watch >

The Venture Co

14. Re: 02/07 Instance Capacity Update 07/03/2009 03:42:52 AM PDT

Q u o t e:
testing? Copy the setup from the other servers and make it the same, no long term testing needed and problem is solved.

They never said they were simply adding new servers to the farm. This I presume is some more overall solution (maybe making the instance server pools shared between more realms, performance improvements to code, etc etc)... So yes, they need to test the overall solution.

Need help, we're in the neighbourhorde! http://nerfed.net

Zacapa

< Eye of Nerzhul >

Kilrogg

15. Re: 02/07 Instance Capacity Update 07/03/2009 06:35:58 AM PDT

As nothing have been said in the patch notes I guess that we will have a nightmare at our hands at patch release when people will be swarming the instances for give away gear from emblems.

"There is nothing like a dream to create the future."

"Death is nothing - But to live in defeat is like dying every day."

There is all my alts and I

Savantus

< Sun Falcons >

Sporeggar

16. Re: 02/07 Instance Capacity Update 07/03/2009 06:38:53 AM PDT

If this will not be ready for 3.2 please consider just removing the limit altogether. Surely an extra month or two of lag and being able to enter the instance is vastly better than no lag for some but no instance at all for others.

Some people may experience lag in instances but I can't honestly believe that so many people complained of this in the past that it required the limit be imposed across all realms.

I'd rather have some lag and be able to enter the instance than not be able to enter it at all for who knows how long.

Purnissa

< FourEcks >

Bloodhoof

17. Re: 02/07 Instance Capacity Update 07/03/2009 03:35:04 PM PDT

Add a queue anyways if there's a limit. Just let people wait in line rather than having other groups jumping through the portal first. Note that the capacity error really ruins the gameplay and discourages doing dungeon quests and achievements (I've been waiting for an hour to get into Sunken Temple when we decided to give up trying).

The error shouldn't occur at all. If there's limited capacity, I'd say add a queue, similar to Battlegrounds.

Bloodhoof - Purnissa - Purnassia - Purnylla

Khora

< Ancarim Iron Legion >

18. Re: 02/07 Instance Capacity Update 07/04/2009 04:54:20 PM PDT

Q u o t e:
Why wasn't this TOP PRIORITY 6 months ago?

Because then the issue of the whole realm crashing as a consequence of wotlk was a bigger concern.

Zombiebarbie

< The Unforgiven >

Eonar

19. Re: 02/07 Instance Capacity Update 07/05/2009 12:31:53 PM PDT

So instead I don't get into a single instance all day. And I should be okay with this ? No way. I pay to play a game and its not running properly. I want this sorted. Yesterday.

This is how they are going to keep people? By not allowing them access to instances? Yeah. Right.

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