0. 26/10 Service Interruption 26/10/2007 03:49:19 PDT
Due to a technical issue and subsequent loss of electricity at our European support site, we are experiencing delays to the provision of support to our European players.
Our Technical and Billing Support teams cannot be contacted by phone, and will be unable to respond to email and webform queries until the problem is resolved.
Our In-Game Support team is receiving assistance from other Blizzard offices but their responses to in-game tickets will be delayed. It would assist our international teams if players could submit their tickets in English.
We hope to have these issues resolved as soon as possible and apologise for any inconvenience caused. We will provide further updates as more information becomes available.
23:00 CEST: The technical issues resulting in a loss of customer support services have been resolved. Normal service should be restored over the next several hours. We thank you for your patience and understanding.
[ Post edited by Vaneras ]
Behold! Witness the glory of my epic beer container... More commonly known as The epic Mug of Vaneras: http://epicmug.ytmnd.com/
2. Re: 26/10 Service Interruption 26/10/2007 06:53:25 PDT
Aeus made THE biggest floater man has ever seen, and when he flushed the whole building was flooded.
More content = more whining.
Less content = more whining.
Static content = more whining.
"When you do things right, people won't be sure you've done anything at all."
5. Re: 26/10 Service Interruption 26/10/2007 06:58:56 PDT
I believe the water hazard was made by global warming, melting Blizzard :)
Edit: What the, Vaneras changed "water hazard" in "technical issue and subsequent loss of electricity"
[ Post edited by Xondize ]
"If you read through the different class forums, you'll realize that every single class is overpowered, and that everyone will reroll in the expansion."
- Crezax
7. Re: 26/10 Service Interruption 26/10/2007 07:01:50 PDT
Q u o t e:
Okay, who didnt turn their PC off before they left work? I wanna see some hands!
Oops *raises hand* I left it downloading, sorry Rain :(
"If you read through the different class forums, you'll realize that every single class is overpowered, and that everyone will reroll in the expansion."
- Crezax
9. Re: 26/10 Service Interruption 26/10/2007 07:37:01 PDT
Q u o t e: Due to a technical issue and subsequent loss of electricity at our European support site, we are experiencing delays to the provision of support to our European players.
Good luck with the upcoming deluge of complaints. You'll need it. Times like these I certainly do not envy Customer Support.
10. Re: 26/10 Service Interruption 26/10/2007 07:37:57 PDT
Q u o t e: ...we are experiencing delays to the provision of support to our European players.Our Technical and Billing Support teams cannot be contacted by phone, and will be unable to respond to email and webform queries...we hope to have these issues resolved as soon as possible and apologise for any inconvenience caused. We will provide further updates as more information becomes available.
12. Re: 26/10 Service Interruption 26/10/2007 10:58:51 PDT
French engineering anyone? I'm surprised it doesn't happen more often, some of their "technology" is on the somewhat archaic side... on the bright side, it gives more time to enjoy their excellent cuisine :)
